Frequently asked questions
Claude subscription assistance FAQ
Read the currently published answers about ordering, account information, payment, fulfillment and after-sales handling.
The warranty period and applicable conditions are the live terms shown at checkout. Support reviews account eligibility, network conditions, platform risk controls, and other cases against the recorded order facts.
Recharge options add service to an eligible existing account, while team seats follow the selected product terms. Support verifies payment, account eligibility, and fulfilment details against the order.
No. GuideWhale is an independent subscription assistance provider and is not affiliated with Anthropic. We help customers fulfil the option shown at checkout and provide order tracking and after-sales follow-up.